Frequently Asked Questions

Dive into our FAQs for quick answers to common questions about WakeMate. From product inquiries to shipping details, find everything you need to know in one convenient place. Let's clear up any uncertainties and get you back on the water in no time!


Last updated: April 2024

1. General Questions
2. Product Questions
3. Payment Questions
4. Shipping Questions
5. Contact Questions

1. General Questions

How do I create an account?

Click on the "user" icon, located next to the shopping cart in the top right corner. Follow the prompts to create a WakeMate account.

Is WakeMate available internationally?

WakeMate is currently only available in Australia and New Zealand, however, we will be launching globally very soon. Be sure to sign up to our emails for updates.

How can I contact WakeMate support?

You can reach out to our customer support team at, or through our help centre. 

Can I track my order?

Yes, you will receive a tracking number via email once your order has shipped. You can track your order using the provided link.

2. Product Questions

What materials do you use to make your products?

Our handles are made from high-quality, durable materials designed to withstand the rigors of water sports.

Is WakeMate suitable for beginners?

Yes, our handles are suitable for all skill levels, from beginners to advanced riders.

Are WakeMate products customizable? 

Currently, we do not offer customization options for our handles.

What is the warranty policy?

WakeMate products come with a 2 year warranty against manufacturing defects.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing

What are your customer support hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm AEST.

Can I become a WakeMate brand ambassador or partner?

We are always on the lookout to work with passionate watersport lovers! Please reach out to us via email to discuss partnership opportunities.

Do you have a physical store location?

No, we are an online-only retailer.