Shipping policy

Where we ship

WakeMate ships to Australia and New Zealand.

Shipping costs

• Australia: A$9.99 Standard shipping
• New Zealand: A$19.99 Standard shipping

Shipping is shown at checkout before you pay.

When your pre-order ships

Estimated dispatch: December 2026 to January 2027. Delivery before Christmas is not guaranteed. If timing changes, we'll email you.

How we send orders

Orders are sent with Australia Post. [WAKEMATE TO CONFIRM: final fulfilment process and estimated delivery times after dispatch.]

Tracking

When your WakeMate ships, you'll get an email with a tracking link.

New Zealand orders

[WAKEMATE TO CONFIRM after your accountant's advice: how GST, duties or import charges apply to New Zealand orders, and whether they are collected at checkout.]

Check your address

Please check your shipping address at checkout. If you need to change it, email us before your order is dispatched.

Lost or damaged in transit

If your order is lost or arrives damaged, email us and we'll work it out with the carrier.

Changes and cancellations

You can cancel your pre-order at any time before dispatch for a full refund. See our returns policy.

Questions

Email admin@wakemate.com.au.