Privacy policy

WakeMate Pty Ltd (ABN 53 670 773 618) ("WakeMate", "we", "us") respects your privacy. This policy explains what personal information we collect through this website and store, how we use it, and your choices. [LEGAL REVIEW: confirm alignment with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and New Zealand's Privacy Act 2020.]

What we collect

  • Waitlist and updates: your name and email address when you join the waitlist or sign up for updates.
  • Orders: your name, email, shipping and billing address, phone number if you give one, and what you ordered.
  • Support: what you send us through the support form or by email.
  • Website use: pages visited, time on site, device and browser details, collected through cookies and similar tools.

Card payments are processed by Shopify Payments. WakeMate does not see or store your full card details.

How we use it

  • To process and ship your order and keep you updated on it.
  • To answer support questions.
  • To send product updates and launch news if you've signed up. You can unsubscribe at any time.
  • To understand how the site is used and improve it.
  • To measure and show our ads.

Who we share it with

We do not sell or rent your personal information. We share it only with services that help us run WakeMate:

  • Shopify, which hosts this store and processes payments
  • Australia Post, to deliver your order
  • Google Analytics, to understand site use
  • Meta (Facebook and Instagram), to measure and show our ads
  • Microsoft Clarity, which records how visitors use pages (clicks, scrolling) so we can improve the site
  • MailerLite, to send our emails

[WAKEMATE TO CONFIRM: this list matches the tools you use.]

Some of these services store information outside Australia and New Zealand, including in the United States.

Cookies

We use cookies to run the store, remember your cart and measure how the site is used. You can turn cookies off in your browser, though parts of the store may not work properly.

The WakeMate app

This policy covers the website and store. [WAKEMATE TO CONFIRM: where the WakeMate app's privacy terms for ride and location data are published.]

Keeping it safe

Your information is only accessible to authorised WakeMate staff and the services listed above. The site uses SSL encryption.

How long we keep it

We keep personal information only as long as we need it for the reasons above or to meet legal obligations, for example tax records.

Your choices

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct or delete it.
  • Unsubscribe from our emails using the link in any email.

Email admin@wakemate.com.au to make a request.

Complaints

If you have a concern about how we've handled your information, email us first. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or, in New Zealand, the Privacy Commissioner (privacy.org.nz).

Changes

We may update this policy from time to time. The latest version is always on this page.

Contact

WakeMate Pty Ltd
admin@wakemate.com.au
[INSERT BUSINESS ADDRESS]