Refund policy

30 days risk-free

You pay for WakeMate upfront. Your 30 days start on the day your WakeMate is delivered.

Ride it the way you normally would. Using WakeMate on the water during your 30 days does not stop you returning it.

[WAKEMATE TO CONFIRM: what needs to come back, for example the tracker, board mounting system and charging setup, and whether the original packaging is required.]

[WAKEMATE TO CONFIRM: what is excluded, for example damage beyond normal use.]

Cancelling before dispatch

You can cancel your pre-order at any time before it is dispatched for a full refund. Email admin@wakemate.com.au with your order number.

How to start a return

Email admin@wakemate.com.au within 30 days of delivery with your order number. We'll reply with instructions.

Returns go to: [INSERT RETURN ADDRESS]

[WAKEMATE TO CONFIRM: who pays return shipping within the 30 days.]

Please contact us before sending anything back. Returns sent without a request may be delayed.

Refunds

Once your return arrives and is checked, we'll email you to confirm. Approved refunds go back to your original payment method. [WAKEMATE TO CONFIRM: how long refunds take, for example within 10 business days.] Your bank may take a few extra days to show it.

[WAKEMATE TO CONFIRM: what happens to the first year of WakeMate app access after a return.]

Faulty, damaged or wrong items

Please check your WakeMate when it arrives. If it is faulty, damaged in transit or not what you ordered, email admin@wakemate.com.au straight away and we'll sort it out.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. New Zealand customers have rights under the Consumer Guarantees Act 1993. Nothing in this policy limits those rights. [LEGAL REVIEW: confirm wording.]

Questions

Email admin@wakemate.com.au.