Pre-order terms

Paying for your pre-order

WakeMate is A$399. You pay in full when you place your pre-order.

When it ships

Estimated dispatch: December 2026 to January 2027. Delivery before Christmas is not guaranteed. If timing changes, WakeMate will send updates by email.

Cancelling before dispatch

You can cancel at any time before your WakeMate is dispatched for a full refund. Email admin@wakemate.com.au with your order number.

What is included

WakeMate device plus your first year of the WakeMate app.

Your first year of the app

[WAKEMATE TO CONFIRM: when the first year starts, for example the day you first pair your WakeMate with the app or the day it is delivered.]

After the first year, continue for A$99/year or A$12.99/month. [WAKEMATE TO CONFIRM: whether it renews automatically, how you are reminded before renewal, and how to cancel.]

30 days risk-free

Your 30 days begin on delivery. Normal use is fine. If WakeMate is not for you, request a return within that period under our returns policy.

Where we ship

Australia and New Zealand. Shipping is A$9.99 within Australia and A$19.99 to New Zealand, shown at checkout. See our shipping policy.

Your consumer rights

Nothing in these terms limits your rights under the Australian Consumer Law or New Zealand's Consumer Guarantees Act 1993. [LEGAL REVIEW: confirm wording.]

Questions

Contact WakeMate Support or email admin@wakemate.com.au.